Terms of service

1. Introduction

  • These Terms of Service govern your use of our website and any purchases made through it.

  • By accessing or using our site, you agree to these terms.

2. Eligibility

  • You must be at least 18 years old to make purchases on our website.

  • If you are under 18, a parent or guardian must complete the purchase on your behalf.

3. Products and Availability

  • We offer pet supplies, accessories
    Product descriptions, pricing, and availability may change without notice.

  • We make every effort to display accurate information, but errors may occur.

 

5. Health and Care Information

  • Any care guides or health information provided on our site are for general educational purposes.

  • They are not a substitute for professional veterinary advice.

6. Pricing and Payment

  • All prices are listed in GBP
    We accept the payment methods displayed at checkout.

  • Orders are only confirmed once payment is successfully processed.

7. Shipping and Delivery

  • Shipping times are estimates and may vary.

  • We are not responsible for delays caused by carriers or external factors.

  • Customers are responsible for providing accurate delivery information.

8. Returns and Refunds

  • Non‑perishable items may be returned within (30) days if unused and in original packaging.

  • Perishable goods, opened food and treats are not eligible for return unless required by law.

  • Refunds are issued once returned items are inspected.

9. User Accounts

  • You are responsible for maintaining the confidentiality of your account information.

  • We may suspend or terminate accounts that violate these terms.

10. Prohibited Activities

Users may not:

  • Use the site for illegal purposes

  • Attempt to disrupt or hack the website

  • Post harmful, abusive, or misleading content

11. Intellectual Property

  • All content on the website—including images, text, logos, and product descriptions—is owned by us or our partners.

  • You may not copy, reproduce, or distribute any content without permission.

12. Limitation of Liability

  • We are not liable for damages arising from misuse of products, incorrect installation, or failure to follow care instructions.

  • We are not responsible for indirect or consequential losses.

13. Privacy

  • Your personal information is handled according to our Privacy Policy.

  • By using the site, you consent to our data practices.

14. Changes to Terms

  • We may update these Terms of Service at any time.

  • Continued use of the site means you accept the updated terms.

15. Contact Information

For questions about these terms, contact us at: @bonnyburrows.co.uk 07917110699