📦 Shipping Policy

Processing Times

• Orders are typically processed and dispatched within 1–5 business days.

• During busy periods, processing times may be slightly longer, but we always work to get your order out as quickly as possible.

UK Shipping

• All UK orders are sent via Royal Mail Tracked 48.

• Tracking information is provided once your order has been dispatched.

• Delivery usually takes 2 working days from dispatch, though this may vary during peak seasons or due to Royal Mail delays.

Free Upgrades

• Whenever possible, we upgrade your shipping at no extra cost.

• Upgrades depend on parcel size, weight, and current Royal Mail services.

International Shipping

• International orders are shipped using Royal Mail International Tracked.

• Delivery times vary by destination, but most orders arrive within 5–14 working days.

• Customs processing may cause additional delays, which are outside our control.

Eco‑Friendly Packaging

• All orders are packed using eco‑friendly, recyclable, or biodegradable materials.

• We aim to reduce waste while keeping your items safe and secure during transit.

Customs, Duties & Taxes (International Orders)

• Buyers are responsible for any customs fees, import duties, or taxes that may apply in their country.

• These charges are not included in the product price or shipping cost.

Lost or Delayed Parcels

• If your parcel is delayed, please allow the full estimated delivery window before contacting us.

• For lost parcels, we will work with Royal Mail to investigate and resolve the issue.

Address Accuracy

• Please ensure your shipping address is correct at checkout.

• We cannot replace or refund orders shipped to incorrect addresses provided by the customer.